Frequently Asked Questions (FAQ)

Welcome to our FAQ page!

Below you’ll find answers to the most common questions our customers ask. If you can’t find the answer you’re looking for, feel free to contact us for further assistance.

1. From which country will you send goods?
   Delivery is from Latvia. We work primarily with UPS and can also ship via Latvian Post.
   
   • After receiving payment, we prepare your order for shipment (3-5 days).
   • UPS delivery takes about 3-5 days (20 EUR).
   • Latvian Post (budget option) takes about 10-20 days (10 EUR).
   You will receive a tracking number once the order is shipped.
   
   
2. I won some lots. How can I pay and pick them up in person?
   Customers who prefer to pick up their lots in person at our office can take advantage of our convenient scheduling service. We provide you with the opportunity to reserve a suitable time via our online platform.Please follow this link: https://calendly.com/coinstore_meet/30min to choose a suitable time and date for your appointment. This service is available 24/7, allowing you to select a time that fits your schedule.Pickup location: PILS LAUKUMS 4❗️Please make sure to pay for your order in advance.🔼After payment, you will be able to reserve a convenient pickup time.
   
   
3. How much should I pay including shipping to my country?
   The price for fast delivery to the following destinations is:10 EUR for Latvia, Lithuania, Estonia
   20 EUR for Europe
   30 EUR for America, China, JapanWe work with UPS.
   After receiving your payment, we will prepare your order for shipment.
   Once your order has been shipped, you will receive a tracking number.Packaging for shipment takes 3–5 days.
   If you choose UPS service, delivery takes 3–5 days.
   If you choose the budget shipping method via Latvijas Pasts, delivery takes 10–20 days.If you want to choose the budget option by Latvijas Pasts, let us know.
   
   
4. The invoice does not seem to show all the items I won
   Our specialists verify all accounts and invoices. If your invoice shows all items on our side, it should be correct. If you still believe there is an issue, contact us, and we will review again.
   
   
5. I have paid. Have you received my payment?
   
   Once we receive and confirm your payment, you will get an automatic payment confirmation. We will then collect your order (typically within 3–5 days) before shipping. Once it’s shipped, we will provide you with a tracking number. If you choose UPS, delivery usually takes about 3–5 days. We will do our best to accommodate your timeframe.
   
   
6. I participated in an auction and haven’t received my invoice.
   
   Invoices are typically sent within 5 working days after the auction ends. Once we receive your payment, you’ll get a payment confirmation and eventually a tracking number after the order is collected and shipped.
   
   
7. Is it possible to pay in GBP? Also, UPS was slow last time; can I choose an alternative courier?
   
   The bottom of the invoice will show the GBP amount. As for shipping, besides UPS, we offer Latvian Post as a budget option (10 EUR, 10-20 days). If UPS delivery was slow before, feel free to choose Latvian Post.
   
   
8. I made offers through Biddr but haven’t seen the results.
   
   We reconcile bids from all platforms and send invoices within a week after the auction ends. If you won, you will receive an invoice. Please wait for the official invoice email.
   
   
   
9. Can I use the proceeds from items I’ve sold in a previous auction to directly offset the cost of my newly won lots?
   
   Currently, our system does not allow for directly deducting your earnings from sold items against the cost of newly won lots. Each set of winning bids must be paid for in full following our standard payment process. Once we receive your payment, you will automatically receive a confirmation message, and we will then prepare your order for shipment. Packaging usually takes 3–5 days, and you will receive a tracking number once your package is dispatched. Payment for the items you have sold will be processed separately after we receive payment from the buyers. This approach minimizes errors and ensures a smooth experience for all parties involved.
   
   
10. When can I collect unsold coins?
    
    You will receive an email notification with detailed instructions. Please note that the waiting period is approximately one month after the auction.
    
    
11. Could you please provide the details of the receiving banks in the EU and the UK?
    
    

    Bank Details

    Company Name: SHENBERG AUCTION LTD (UK)
    Company Registration Number: 15959476
    Company Legal Address:
    14 Anderson Avenue, Chelmsford, England, CM1 2BZ, Essex, UK

    Currency: EUR
    IBAN: CY19 9020 0001 0000 0201 0102 6644
    SWIFT Code: CARDCY2L

    ---

    Currency: GBP (£)
    Bank Name: Lloyds Bank
    IBAN: GB89 LOYD 3054 6623 1432 60
    SWIFT Code: LOYDGB2L
    Account Number: 23143260
    Sort Code: 30-54-66

    www.shenbergs.com
    [e-mail]
    
    
12. Can I pay by PayPal?
    
    We do not accept PayPal as a payment method. However, we can send you a payment link via Stripe for secure and easy payment.
    
    
13. How do I return the coin?
    
    To request a return, please contact us at [e-mail]. Our team will guide you through the return process.
    
    
14. Do I need to provide a reason for returning the coin?
    
    Yes, before proceeding with the return, we kindly ask that you inform us of the reason for the return. This helps us ensure the process goes smoothly.
    
    
15. Can I return an order if I simply changed my mind?
    
    Please note that we do not accept returns for canceled orders that would result in a refund.
    
    
16. When will I receive my refund?
    
    Once we receive the returned coin, we will promptly process the refund, provided the return is valid according to our return policy.
    
    
17. How do I leave a review for Coinstore?
    
    To leave a review, please follow these simple steps:1️⃣ Click on the link: https://g.page/coinstore-585/review?gm.2️⃣ Write a Review:
    On the page that opens, you’ll see an option to "Write a Review."3️⃣ Provide Your Feedback:
    Select your star rating and provide your comments in the text box.4️⃣ Submit Your Review:
    Once you’ve finished, click "Post" to submit your review.
    
    
    
18. How do I sell lots to your auctions?
    
    Follow these simple steps to sell your items with us:
    1️⃣ Submit Your Request:Send us a message with details about the items you wish to sell.
    Attach photos if available for a quicker evaluation.
    2️⃣ Contract Agreement:Once your items are approved, we will send you a sales contract.
    Fill out the contract and return it to us to confirm your participation.
    3️⃣ Logistics Arranged by Us:We can organize the pickup of your items from almost any country.
    Simply provide the address, and we’ll arrange a courier to collect your lots at your convenience.
    4️⃣ Auction Listing:After receiving your items, our team will handle all the preparation, including cataloging and professional presentation for the auction.
    
    [e-mail]
    [phone] 
    

     

19. Do you accept items from all countries?Yes, we can arrange pickup from almost any country. Just let us know where you're located, and we’ll take care of the logistics.
    
    
    
20. How will my items be presented at auction?
    
    Our team will professionally catalog and present your items to ensure they receive maximum visibility and attention.
    
    
    
21. Do you have partnerships with other auction platforms?
    
    

    Yes, we have established strong partnerships with leading auction platforms to ensure your items reach the widest audience possible. Your valuables will be listed on the following trusted platforms:

    Biddr
    Numis24
    Onebid
    Bidspirit
    Bidinside
    NumisBids
    Sixbid